At Promptora, we deeply value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect the following information to fulfill your orders and provide a seamless experience:

  • Personal Info: Name, email, phone number, shipping address, etc.

  • Account Info: Login credentials (securely stored), user preferences

  • Uploaded Media: Images or files uploaded for AI customization

  • Payment Info: Processed securely through third-party payment gateways

  • Usage Data: Browsing activity, IP address, device type (for analytics and performance improvements)

2. How We Use Your Information

Your data is used to:

  • Process and fulfill orders

  • Processing and Transferring Credits

  • Communicate updates, confirmations, and support messages

  • Improve our platform and user experience

  • Prevent fraud and ensure site security

3. Data Security

  • We use industry-standard encryption, firewalls, and secure servers to protect your data.

  • Your passwords are hashed and not visible to us.

  • Payments are handled by trusted third-party services with PCI-compliant security.

4. Data Sharing

We do not sell your personal data. We may share necessary data only with:

  • Delivery partners (for order fulfillment)

  • Payment gateways (for processing transactions)

  • Analytics tools (to improve our website)

All third parties are bound by confidentiality and data protection agreements.

5. User Rights

  • You can access, update, or delete your account information at any time.

  • You may request to have your account permanently deleted.

  • For AI-generated images, you retain full rights to use them for personal or commercial use (unless stated otherwise in specific offers or collaborations).

6. Cookies

We use cookies to:

  • Keep you logged in

  • Save preferences (like selected customization mode)

  • Track site performance and behavior anonymously

You can disable cookies via your browser settings.

7. Children’s Privacy

Our platform is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children.

8. Policy Updates

We may update this Privacy Policy as our services evolve. Any changes will be reflected here, and major updates will be communicated via email or on-site notification.

9. Contact Information

  • Need help? We’re here for you!

  • For order support, customization help, or general inquiries:

    • 📧 Email: support@promptora.in

    • 🕘 Hours: Mon–Sun, 10 AM – 11 PM IST

    • 📱 Phone/WhatsApp: +91-7720094851

  • Our goal is to make your AI-customized product experience delightful and stress-free!